At Nivarexus, we prioritize a smooth and predictable delivery process for all our customers in Singapore. Our shipping practices are designed to follow the Sale of Goods Act and the Consumer Protection (Fair Trading) Act (CPFTA) .
These regulations ensure that we are transparent about our timelines and that the items you purchase reach you in the condition promised. Below is a detailed look at how we manage your orders from our facility to your doorstep.
Q: When Will My Order Arrive?
We aim to get your ice bath tub to you as efficiently as possible. Our standard timeline for delivery is 4 to 5 business days. This period is divided into two distinct phases to ensure the item is prepared correctly and transported safely:
- Order Preparation and Packaging: We spend the first 2 business days cautiously inspecting and packaging your product. This ensures that the tub is secure and ready for transit.
- Transit and Delivery: The remaining 2 to 3 business days are used by our logistics partners to move the item from our local storage to your address in Singapore.
We process orders during our standard operational hours, Monday through Friday. While we strive to meet these timelines consistently, we will communicate any unforeseen delays caused by external factors as quickly as possible.
Q: Are There Hidden Fees?
Transparency is a core value at Nivarexus. We believe that the price you see should be the price you pay.
- No Shipping Costs: We do not charge any fees for delivery. Whether you are in the heart of the city or in a residential area, the shipping is on us.
- No Hidden Handling Fees: There are no "processing" or "handling" charges added at the final step.
- Cash on Delivery (COD): Since we operate exclusively on a COD basis, you simply pay the exact listed price of the item to our representative at your doorstep.
This approach ensures we remain fully compliant with the Consumer Protection (Fair Trading) Act , which prohibits fake price claims or underestimating the final cost to the consumer.
Q: What Happens If I'm Not Home?
Since we operate via Cash on Delivery, a successful delivery requires someone to be present at the address to complete the transaction and receive the item.
- Delivery Coordination: Our logistics team or driver will typically reach out via the phone number provided during checkout to coordinate a window for arrival.
- Missed Delivery: If you are not home when the delivery is attempted, the driver will not be able to leave the item, as payment must be collected at the doorstep.
- Redelivery: In the event of a missed delivery, we will contact you to schedule a second attempt. We do not charge extra for a reasonable number of redelivery attempts.
- Order Completion: Per our terms, once an item is with our logistics partners, the delivery must be completed. We ask that you ensure someone is available during the agreed-upon timeframe to avoid delays.
Q: How is My Data Handled?
To fulfill your order, we must share specific details with our delivery partners. This process is governed by the Personal Data Protection Act (PDPA) of Singapore.
- Necessary Data Sharing: We provide our couriers with your name, delivery address, and contact number. This information is used strictly for the purpose of navigating to your location and coordinating the drop-off.
- Security: We only work with reputable logistics providers who agree to handle your data with the same level of safety and confidentiality that we do.
- No Third-Party Marketing: Your shipping information is never sold or used for marketing purposes by our delivery partners. It is deleted or archived securely once the service is complete.
Regional Compliance
Please note that Nivarexus operates exclusively within Singapore. We do not ship to international addresses or offer freight forwarding services outside the country. Our adherence to the Electronic Transactions Act ensures that your digital order is handled with the same legal weight as a physical contract.
If you have further questions about your shipment, our support team is available Monday through Friday, from 9:00 AM to 6:00 PM Singapore Time . You can reach us at contact@nivarexus.com. We are happy to help you track your order or clarify any part of our delivery process.