Welcome to Nivarexus. By accessing or using our website, you agree to follow the rules and regulations outlined in this agreement. These terms ensure a clear and fair relationship between our brand and our visitors.
If you do not agree with any part of these terms, please refrain from using our platform. We encourage you to read this document thoroughly to understand your rights and responsibilities when shopping with us.
Agreement to Terms
This website is owned and operated by Nivarexus. Throughout the site, the terms "we," "us," and "our" refer to the Nivarexus team. By visiting our site or purchasing an item, you engage in our service and agree to be bound by these terms. These rules apply to all users of the site, including browsers, vendors, and customers.
- Acceptance: Your use of this site confirms your acceptance of these terms.
- Modifications: We reserve the right to update or change any part of these terms by posting updates to our website.
- Responsibility: It is your responsibility to check this page periodically for changes.
- Legal Standing: Your continued use of the website following the posting of any changes constitutes acceptance of those updates.
Commercial Terms
We aim to provide accurate descriptions for all our ice bath tubs. While we strive for accuracy, we do not warrant that product descriptions or other content are error-free.
- Pricing: Prices for our products are subject to change without notice.
- Availability: All orders are subject to availability. We may, at our own discretion, limit the quantities of any products we offer.
- Order Refusal: We reserve the right to refuse any order you place with us.
- Payment Method: Our business operates exclusively on a Cash on Delivery (COD) basis.
- Final Pricing: You provide the full payment to our representative at your doorstep when the item arrives. There are no hidden fees, and we do not add any shipping costs to your total.
Fulfillment and Delivery
We are dedicated to getting your order to you efficiently.
- Timeline: Our delivery timeline is typically between 4 to 5 business days.
- Processing: Once you place an order, we require 2 business days for packaging and preparing the shipment.
- Transit: The remaining 2 to 3 business days are dedicated to the transit of the product to your location.
- Cancellation: You may cancel your request as long as the item is still in our possession.
- Dispatch Policy: Once the product is dispatched and handed over to our logistics partners, the delivery process must be completed.
- Recipient Availability: Please ensure someone is available at the provided address to receive the item and complete the transaction.
Returns, Refunds, and Inspection
We provide a 30-day return window that begins on the day your item is delivered.
- Eligibility: This policy specifically covers instances where you receive an incorrect or damaged product.
- Contact: If this happens, please email us at contact@nivarexus.com immediately.
- Pickup: We will arrange a pickup for the item at no cost to you.
- Inspection Period: Once the item reaches our facility, our team takes 24 hours to conduct a thorough review.
- Resolution: Following this review, we will either arrange for a replacement or, if the item is unavailable or the damage cannot be fixed, we will issue a full refund.
- Refund Method: Because we operate via COD , we will contact you via email to request your bank transfer information.
- Processing Time: Once we receive these details and initiate the transfer, it may take up to 7 business days for the funds to reflect in your account.
- No Restocking Fees: We do not charge any fees for processing returns.
- Final Sale: We do not accept returns or provide refunds for a change of mind.
Regional Scope and Governance
Nivarexus operates exclusively within Singapore. We do not offer international shipping or services outside of this region.
- Governing Laws: All transactions and agreements are governed by the laws of Singapore.
- Sale of Goods Act (SGA): This act governs the transfer of property and the quality of goods provided.
- Consumer Protection (Fair Trading) Act (CPFTA): This protects you against unfair practices and ensures transparency.
- Electronic Transactions Act (ETA): This provides the legal framework for our digital interactions and electronic contracts.
- Spam Control Act: We adhere to these rules to manage our digital communications responsibly.
Liability and Support
Nivarexus is not liable for any indirect or incidental damages resulting from the use of our products. Our responsibility is limited to the purchase price of the item.
- Support Availability: For any questions, our support team is live Monday through Friday, from 9:00 AM to 6:00 PM Singapore Time .
- Contact Channel: You may reach us at our official email for all queries related to your purchase or our terms.